• Laptop and notes

FAQ

Frequently Asked Questions

Since our appearance on the market, we have been asked a lot of questions. We have compiled some of the most commonly asked ones in our FAQ page. However, if you can’t find the answer to your questions here, feel free to write us a message, we are always happy to help you.


General

We founded htmlExpert at the beginning of 2013. Most of us have experience in the area web development long before that.

We are located in Varna, Bulgaria. Our physical address is Balgarski orel str.

We are a small team of 4 in-house developers.

We are available any business day from 9AM to 6PM. Over holidays and weekends, we have to regain our energy but in case of an urgent project, we can discuss and try to overcome any deadline.

Our default turnaround time is 5 business days, but we offer order expedition depending on your needs.

Please keep in mind that the automatically calculated delivery date is an estimate and in case a change is required, we will contact you with an updated delivery date before any work has been undertaken.

We will give our best to meet the craziest deadlines. In case of an urgent project, please use our order page's expedition option or add a note to your order and we will let you know if we can handle it.

Yes, we offer unlimited revisions. Bugfixes are always free. Additions and changes, outside of the initial scope of the project, are quoted separately.

Sure, you can contact us whenever you need our help, even months after project completion.

Sure, it's part of our standard service, but you need to provide us with cPanel / FTP and MySQL login details.

No, we never do. It helps us offer you the highest possible quality and keep your project confidential.

Not a chance! Every bit of code is hand-crafted by our experts.

You can reach us by using our contact form or drop us an email directly at info@htmlexpert.net. We will be happy to hear from you!

Just write us, using our form. Make sure to attach all the relevant design files and instructions. We will investigate your project and get back to you with a price quote and completion time.


Payment & Policies

We accept PayPal and all the major credit cards (Visa, MasterCard, American Express, Discover).

We use USD (United States Dollars).

For most of our projects, we accept payment on total satisfaction. However, for order value more than $300, we ask for a 50% upfront payment.

Standardly the invoice is due 10 business days after the demo has been presented. Any delay beyond that will be charged with an additional 5%/weekly.

Aside of our inner page discount (check our pricing page), we offer custom discounts for large-scale projects (taking at least a month with a normal turnaround time). Contact us with all the design files and instructions attached. After a detailed project investigation, we will get back to you with a discounted price and completion time offer.

For most projects, it is. However, we keep the right to adjust the price and completion time after we receive all the design files and instructions. In case price / completion time adjustment is required, we won't start working on the project until you agree with the changes.

After we receive an order or an estimation request, we do a detailed project investigation, taking into account all the design files and instructions provided. Then we decide whether the automatically calculated price is good or an adjustment is required. In all cases, you will hear from us before we start working on your project.

We take the confidentiality of your information very seriously, as stated in our policies. However, if you feel that signing a NDA is a must, please send it along.

We use the information you provide only for the sake of successfully completing your project.

Never without your permission! There is a checkbox on the order form, where we ask if we could use your project in our portfolio section.

No, once paid, it is all yours.

As stated in our policies, you can always cancel an order, but in case we have already started working on it, we are going to charge you accordingly.

As stated in our policies, a refund can be issued only when you have made an upfront payment, you are not happy with the result and provide reasons for your dissatisfaction.


HTML Coding

We support the following browsers:

  • Desktop Browsers
    • Google Chrome (latest version) / Windows
    • Mozilla Firefox (latest version) / Windows
    • Internet Explorer 9+ / Windows
    • Apple Safari (latest version) / Mac
    • Opera (latest version) / Windows
  • Mobile Browsers
    • iPhone Safari / iOS 7+
    • iPad Safari / iOS 7+
    • Default Browser / Android 4.4+
    • Google Chrome / Android 4.4+

Sure, please add a note in your order.

We prefer layered PSD files, but we also accept almost any other graphical file formats, such as: AI, EPS, CDR, TIFF, BMP, PNG, JPG.

We can cope with most of the graphical file formats, but it would be great if you could separate all the pages in their own files and highlight any hover states, toggles, popups that we may miss.

Yes, we use HTML5 and CSS3 by default.

Sure, please add a note to your order.

Yes, no problem. No extra charge is involved.

Yes, we comment our markup by default.

Yes, we always do.

Please refer to our pricing page.

Yes, using @font-face and Cufon is part of our standard service.

Sure, please add a note to your order. No extra charge is involved.

We use jQuery for all our projects by default, but we also have experience with Prototype and MooTools.

Sure, it's a huge part of what we do. There is a checkbox on our order page where you can choose whether you want your pages to be responsive.

Yes, there is no problem - please add a note to your order.

Sure, please send us a link or a local version of the pages you need recoded.

Sure, please send us a link or a local version of the site, along with instructions and we will get back to you with a price quote and turnaround time.

Yes, please contact us for a quote.

No, we prefer to keep our focus on HTML/CSS, JavaScript and PHP coding.

Yes, please contact us to discuss it.


WordPress Development

WordPress is one of the most popular open-source blogging tools, mostly used as a content management system (CMS).

WordPress Integration is in fact incorporating your static website (HTML/CSS/JS) into a WordPress theme and making all the customizations necessary, so you would have full control over your website, which includes, but is not limited to, adding, editing, removing content, controlling the look and feel - managing the site to the very limits of what the design allows.

The integration price includes coding all the designed functionalities and making them work the WordPress way, resulting in a fully operating and customizable website.

Please note that the automatically calculated price might not be final - it is only an estimate, which can be adjusted once we investigate your project and take into account all the functionalities it will have.

We deliver an archive of the complete WordPress site, which includes:

  • The theme files
  • Any plugins used by the theme
  • Any files uploaded during theme development and associated with the example content
  • MySQL dump file of the entire database
  • Readme file that explains how to install and use your theme

Yes, but there might be issues with the code that need to be addressed before proceeding with the WordPress theme creation. Please contact us to discuss it.

Sure, you are safe to do that. Migrating the content is part of the standard migration process, so no extra charge is involved.

We follow the best practices for WordPress theme development:

  • We never touch the WordPress core files
  • We use hooks for modifying the core and plugins behavior
  • We don't use deprecated WordPress functions and features

However, we cannot guarantee full compatibility with future WordPress versions.

Yes, please contact us for a quote.

Sure, please contact us with more details and we will get back to you with a quote.

Yes, we have experience with WooCommerce, WP eCommerce, Cart66 and Shopp.


Open-Source CMS Integration & Custom Development

Although we keep our main focus on WordPress Integration, we have experience integrating Joomla, Drupal and Concrete5 as well.

We have already worked with Laravel, CodeIgniter and CakePHP.

Yes, please contact us with more details.

We are pretty experienced with JavaScript and can help you for almost everything - from a contact form validation to an entire JavaScript-driven application.

Pretty much anything you can think of. Please contact us with more details.

Sure, please contact us with more details.

You can always contact us. We would love to hear from you!